Financial Services
IT support for financial services London — built for regulated operations
Financial services firms face an IT brief that combines high uptime requirements, a heavy regulatory footprint and a cyber threat landscape unlike almost any other sector. Pacific Infotech Group has supported FCA-regulated businesses for over a decade — with the compliance understanding, security posture and infrastructure resilience that regulated operations require.
Regulatory frameworks we work within
FCA Operational Resilience
PS21/3 compliance
GDPR
Data protection
PCI-DSS
Where card data in scope
Cyber Essentials
NCSC baseline
Operational realities
What financial services firms actually need from IT support
Financial services IT is not complex because of the technology. It is complex because of the consequences — regulatory, financial and reputational — of getting it wrong.
FCA operational resilience — not optional
The FCA's operational resilience rules require regulated firms to identify important business services, set impact tolerances and demonstrate they can remain within those tolerances during severe but plausible disruption. That is not a policy exercise — it requires tested IT infrastructure, documented recovery procedures and evidence that the tests happened. Your IT partner has to understand what the regulation requires of your systems, not just that the regulation exists.
Financial services is a top ransomware target
Financial services firms are among the most targeted organisations for ransomware and business email compromise. The combination of accessible funds, regulatory pressure to pay quietly and high-value data makes them attractive. A perimeter firewall and monthly patching is not a cyber security posture — it is a starting position. Endpoint detection, identity protection, immutable backups and a tested incident response plan are the minimum for a regulated firm in 2025.
Trading floor and dealer desk uptime
For firms with trading operations, an IT outage during market hours is not an inconvenience — it is a financial and regulatory event. The infrastructure that supports trading desks must be designed for resilience at a different level to standard office IT: redundant connectivity, UPS and generator cover, failover telephony and documented RTO measured in minutes rather than hours.
Compliance evidence — audit trails and identity logs
FCA-regulated firms are periodically subject to supervisory review. When a regulator asks for evidence of who accessed what system, when, and what was done — that evidence must exist and must be retrievable. Identity logs, access records, email archiving and system audit trails are not IT administration tasks. They are compliance obligations with real consequences if the records are missing or incomplete.
Microsoft 365 and Azure — configured for compliance
Most financial services firms run on M365. The default configuration of M365 is not a compliant configuration — data retention, audit logging, external sharing controls and identity hardening all require deliberate setup. An M365 deployment that was provisioned quickly and never reviewed against regulatory requirements is a common source of compliance findings. Getting it right from the outset, or auditing what exists, is a starting point for most engagements.
Our services for financial services
IT support for financial services — what we deliver
Every service is delivered with documented SLAs, audit-ready records and a compliance understanding that generalist IT providers rarely bring.
Cyber Security
FCA-aligned threat monitoring, endpoint protection and compliance evidence for regulated firms.
Cloud & Microsoft 365
M365, Azure and hybrid cloud for trading, back-office and remote working teams.
Disaster Recovery & Backup
Immutable backup, tested DR and business continuity for uptime-critical operations.
Managed IT Support
24×7 managed support with documented SLAs and audit-ready incident records.
IT Infrastructure & Networks
Resilient on-premise and hybrid infrastructure for trading floors and back-office.
VoIP & Telephony
Dealer-desk telephony, call recording and compliance-grade VoIP for regulated teams.
IT Gap Analysis
Free IT audit benchmarked against FCA operational resilience expectations.
IT Consultancy & Strategy
IT strategy and roadmap aligned to your regulatory obligations and growth plans.
Track record
Over a decade supporting regulated financial firms
We have provided managed IT support to FCA-regulated financial services businesses for more than twelve years. That experience means we understand the difference between IT that works and IT that is compliant — and that you need both.
Our financial services engagements typically span cyber security, M365 compliance configuration, DR testing and the audit-ready documentation that regulated businesses need to demonstrate operational resilience.
12+
years in financial services IT
FCA
operational resilience framework
24×7
managed support available
Zero
unnamed — client confidentiality respected
Start here
Free IT audit for your financial services firm
A senior engineer reviews your IT estate against FCA operational resilience expectations, your current cyber security posture and your M365 compliance configuration. No obligation — just a gap report and a clear set of priorities.
Same-business-day response from a senior engineer.