General Business
Business IT support London — managed IT for SMEs and professional services
Pacific Infotech Group is best known for hospitality IT — but we have supported London businesses across professional services, legal, property, healthcare and more for over fifteen years. If you need a managed IT partner who knows your sector, responds fast and gives you direct access to senior engineers, we work with businesses outside hospitality too.
Sectors we work with
Business IT support across London — sectors we serve
We are not a sector-agnostic box-shifter. Every engagement starts with understanding what your business does and what your IT has to do to support it.
Legal & Professional Services
Document management, case management software support, M365 and confidentiality-grade data security.
Property & Real Estate
CRM and property platform support, hybrid working, M365 and network infrastructure for multi-site offices.
Healthcare Clinics
Clinical software support, GDPR-compliant patient data handling, secure remote access and reliable infrastructure.
Small Manufacturers
Network and infrastructure for factory and office environments, ERP support and business continuity planning.
Charities & Non-Profits
Cost-effective managed IT with Microsoft non-profit licensing, compliance and reliable day-to-day support.
Media & Creative Agencies
High-throughput file storage, NAS and cloud infrastructure, fast local networking for large media workflows.
Not listed? We support businesses across a wide range of sectors. Get in touch and we’ll tell you honestly whether we’re a good fit.
Operational realities
What most London businesses actually need from IT support
The requirements are more consistent across sectors than most IT providers admit — and most businesses are underserved on the same four things.
Microsoft 365 — the foundation of most businesses
The majority of London SMEs run on Microsoft 365. The difference between a well-configured M365 tenancy and a default one is significant — data loss prevention, backup, identity hardening, Teams governance, external sharing controls and email security all require deliberate configuration. Most businesses have M365 switched on but not set up. That gap is where most security incidents and compliance problems originate.
Cyber security — Cyber Essentials as a minimum
The NCSC's Cyber Essentials framework covers the five controls that prevent the majority of commodity cyber attacks: boundary firewalls, secure configuration, access control, malware protection and patch management. Certification demonstrates to clients, insurers and regulators that you have a documented, assessed baseline. For many business sectors, it is now a contract requirement. If you don't have it, you are likely underprotected and increasingly uninsurable.
Backup that is actually tested
Most businesses have a backup. Very few businesses have a backup they have tested. A backup that has never been restored is not a recovery plan — it is an aspiration. We configure backup systems with documented RPO and RTO targets, test them on a schedule and provide evidence that the test succeeded. When the day comes that you need to use it, that evidence is what stands between you and a very bad week.
Managed support — IT without the headcount
A full-time IT manager for a 30-person business costs £45,000 to £60,000 per year and typically has one area of strength. A managed IT support contract covers the full stack — helpdesk, infrastructure, security monitoring, patching, vendor management — for considerably less. For most businesses under 150 people, managed IT support is the rational choice. The question is which provider actually understands your sector.
Our services
Business IT support — what we deliver
Managed support, cloud, security, backup and infrastructure — delivered by engineers who know your sector, not a generic helpdesk.
Managed IT Support
Fully managed IT support — your IT department, without the headcount cost.
Cloud & Microsoft 365
M365, Azure and hybrid cloud configured for your team size and working model.
Cyber Security
Threat monitoring, endpoint protection, MFA and Cyber Essentials certification.
Disaster Recovery
Immutable backup and tested recovery — so a ransomware incident is survivable.
IT Infrastructure & Networks
Switching, Wi-Fi, cabling and server-room design for offices of all sizes.
VoIP & Telephony
Hosted PBX and VoIP for hybrid teams — one number, any device, anywhere.
IT Consultancy & Strategy
IT strategy, vendor selection and roadmap planning for growing businesses.
Ad-Hoc IT Support
Pay-as-you-go support for businesses that need occasional expert help.
Free IT Gap Analysis
Free IT audit to identify gaps in your security, infrastructure and compliance posture.
Why Pacific
A hospitality specialist who also does general business — and the order matters
Our background is in environments where IT failure is immediately visible to customers, operations run 24 hours a day and downtime has direct revenue consequences. That discipline carries over into how we support all our clients — not just hotels.
You get senior engineers with a response culture shaped by high-stakes environments, documented SLAs and an account management model where the same engineer who picks up your call knows your setup. No ticket queues staffed by Level 1 analysts reading from a script.
15+
years supporting London businesses
50+
engineers across hospitality and business IT
1
named account manager per client
Same day
response from a senior engineer
Specialist verticals
Looking for a sector-specific page?
If your business falls into one of our specialist verticals, there is a dedicated page with sector-specific content.
Start here
Free IT audit for your business
A senior engineer reviews your current IT setup — M365 configuration, cyber security posture, backup and infrastructure. No obligation, no sales pressure. Just a clear report and a prioritised action list.
Same-business-day response from a senior engineer.