Privacy Policy

Pacific Infotech Group Ltd (“we”, “us”, “our”) is the data controller responsible for the personal data collected through this website (https://pacificinfotechgroup.co.uk) and through the course of providing our IT services.

We are registered in England and Wales. Our registered address is:

You can contact us about privacy matters at: business@pacificinfotechgroup.co.uk

We collect personal data in the following ways:

Information you provide directly

• Name, job title, and company name
• Email address and telephone number
• Postal address (where relevant to service delivery)
• Messages and correspondence submitted through our contact form or by email
• Details of your IT environment, systems, or requirements shared during consultations

Information collected automatically

• IP address and browser type
• Pages visited, time spent on site, and referring URL
• Device type and operating system
• Cookie identifiers (see our Cookie Policy)

Information from third parties

• Business contact details from LinkedIn or other professional networks where you have engaged with us publicly
• Referral details from existing clients or business partners

We use your personal data for the following purposes and on the following legal bases:

We may contact you by email about services, updates, or resources that may be of interest to you if:

• You have given us explicit consent to do so, or
• You are an existing client or business contact and we are contacting you about similar services (soft opt-in under PECR)

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email we send, or by emailing us at business@pacificinfotechgroup.co.uk.

We do not sell your personal data. We may share it with the following categories of third parties where necessary:

• Service delivery partners: technology vendors, subcontractors, or engineers engaged to assist in delivering our IT services
• Cloud and software providers: Microsoft 365, Google Workspace, helpdesk, CRM, and invoicing platforms used in the operation of our business
• Analytics providers: we use privacy-respecting website analytics (see Cookie Policy)
• Professional advisers: accountants, solicitors, and insurers under obligations of confidentiality
• Legal and regulatory authorities: where required by law, court order, or to protect our legal rights

All third-party processors are bound by data processing agreements and are required to handle your data in accordance with applicable law.

We primarily store and process data within the United Kingdom and the European Economic Area. Where data is transferred to countries outside the UK or EEA, we ensure appropriate safeguards are in place, such as:

• UK adequacy decisions made by the Secretary of State
• Standard Contractual Clauses (SCCs) approved by the ICO
• Other appropriate transfer mechanisms under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

• Right of access: request a copy of the personal data we hold about you (Subject Access Request)
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your data where there is no compelling reason to continue processing
• Right to restriction: request that we limit processing of your data in certain circumstances
• Right to data portability: receive your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests, including direct marketing
• Rights related to automated decision-making: not to be subject to solely automated decisions that significantly affect you

To exercise any of these rights, please email business@pacificinfotechgroup.co.uk. We will respond within one calendar month. We may need to verify your identity before processing your request.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (TLS/SSL), access controls, and staff awareness of data protection obligations.

No method of transmission over the internet is 100% secure. While we take data security seriously, we cannot guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the ICO as required by law.

We use cookies and similar technologies on our website. Please see our Cookie Policy for full details of the cookies we use and how to manage your preferences.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal data.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

You can also use our contact form.