Terms & Conditions

These terms and conditions (“Terms”) govern your use of our website at https://pacificinfotechgroup.co.uk and the supply of IT support, managed services, consultancy, and related technology services (the “Services”) provided by Pacific Infotech Group Ltd(“we”, “us”, “our”).

By accessing our website or engaging us to provide Services, you agree to be bound by these Terms. If you do not agree, please do not use our website or engage our Services.

For business clients, the specific scope, pricing, and service level of each engagement will be set out in a separate Statement of Work, Service Agreement, or written proposal (“Service Contract”). In the event of any conflict between these Terms and a Service Contract, the Service Contract prevails.

• “Client” / “you” — the individual or business that engages or accesses our Services
• “Services” — all IT support, managed IT, infrastructure, cyber security, Wi-Fi, VoIP, cloud, consultancy, and any other services provided by us
• “Service Contract” — a statement of work, managed service agreement, proposal, or other written document describing the specific Services to be provided
• “Deliverables” — any documentation, configurations, reports, or other output produced by us as part of the Services
• “Confidential Information” — any information disclosed by either party that is marked confidential or that a reasonable person would understand to be confidential

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable law or regulation
• Transmit any unsolicited or unauthorised advertising or promotional material (spam)
• Knowingly transmit any data, send or upload any material that contains viruses, Trojans, or other malicious code
• Attempt to gain unauthorised access to any part of our website, systems, or infrastructure
• Use automated tools to scrape, copy, or index the content of our website without our written permission

We reserve the right to suspend or terminate access to the website for users who breach these Terms.

We provide specialist IT services primarily to the hospitality, residential, and professional services sectors. The specific details, deliverables, timescales, and pricing for each engagement are agreed in a Service Contract.

We will use reasonable skill and care in delivering the Services. We shall perform the Services substantially in accordance with the agreed specification and to the standard of a competent managed IT service provider.

We reserve the right to use subcontractors or approved partners to deliver any part of the Services, provided that we remain responsible for the quality of the Services delivered.

To enable us to deliver the Services, you agree to:

• Provide us with accurate, complete, and timely information and access as reasonably required
• Ensure that appropriate staff are available to liaise with our engineers during agreed working hours
• Obtain any necessary consents, licences, or permissions required for us to access your systems and data
• Implement any reasonable recommendations we make regarding your IT security, infrastructure, or policies
• Notify us promptly of any changes to your IT environment that may affect the Services
• Pay our fees in accordance with the agreed payment terms

We are not liable for any failure or delay in delivering the Services caused by your failure to meet these obligations.

Fees for our Services are set out in the applicable Service Contract or written proposal. Unless otherwise agreed:

• Monthly managed service fees are invoiced monthly in advance
• Project fees are invoiced as agreed in the Statement of Work (typically 50% on commencement and 50% on completion, or by agreed milestones)
• Ad-hoc and time-and-materials work is invoiced monthly in arrears
• Invoices are due for payment within 30 days of the invoice date
• We reserve the right to charge interest on overdue payments at the rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• All fees are exclusive of VAT, which will be charged at the applicable rate

Our IP: All intellectual property rights in our website content, methodologies, tools, templates, and pre-existing materials remain the property of Pacific Infotech Group Ltd or our licensors.

Deliverables: Subject to full payment of all fees, and unless otherwise agreed in writing, ownership of any bespoke Deliverables created specifically for you will transfer to you on delivery. General methodologies, frameworks, and tools used to create the Deliverables remain our property.

Third-party software: Any third-party software, licences, or subscriptions procured on your behalf remain subject to the applicable third-party licence terms.

Each party agrees to keep the other’s Confidential Information confidential and not to disclose it to any third party without prior written consent, except:

• To employees or contractors who need to know it for the purposes of the Services
• As required by law, court order, or a regulatory authority

This obligation survives termination of the Services for a period of 3 years, or indefinitely in the case of trade secrets.

Both parties will comply with all applicable data protection laws, including the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf as a data processor, we will do so only on your documented instructions and in accordance with a Data Processing Agreement.

For details of how we process personal data in our role as data controller, please see our Privacy Policy.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

Subject to the above:

• Our total aggregate liability to you in respect of any claims arising under or in connection with the Services shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim
• We shall not be liable for any indirect, special, or consequential loss, including loss of profits, loss of data, loss of business, or business interruption
• We are not responsible for failures or outages in third-party systems, networks, or services (including Microsoft, internet service providers, or cloud platforms) that are outside our reasonable control

We warrant that we will provide the Services with reasonable skill and care. We do not warrant that the Services will be uninterrupted or error-free, or that any particular outcome will be achieved.

Our website is provided on an “as is” basis. To the extent permitted by law, we exclude all warranties (express or implied) in relation to our website, including fitness for a particular purpose and non-infringement.

Termination for convenience:Either party may terminate a rolling managed service agreement by giving the notice period specified in the Service Contract (typically 30 or 90 days’ written notice).

Termination for cause: Either party may terminate immediately by written notice if the other party:

• Commits a material breach of these Terms or the Service Contract that is incapable of remedy, or fails to remedy a remediable breach within 14 days of written notice
• Becomes insolvent, enters administration, receivership, or liquidation

On termination, you must pay all outstanding fees for Services delivered up to the termination date. We will return or securely delete your data within 30 days of termination, as specified in any Data Processing Agreement.

Neither party will be liable for any failure or delay in performing their obligations caused by circumstances beyond their reasonable control, including acts of God, natural disasters, pandemics, war, civil unrest, cyberattacks, or failure of third-party infrastructure. The affected party must notify the other as soon as reasonably practicable and use reasonable endeavours to resume performance.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, subject to either party’s right to apply to any court for injunctive or other urgent relief.

We will attempt to resolve any dispute in good faith before resorting to legal proceedings. Please contact us at business@pacificinfotechgroup.co.uk in the first instance.

We may update these Terms from time to time. Material changes will be notified via our website or by email where appropriate. Continued use of our website or Services after the effective date of any change constitutes your acceptance of the updated Terms. The “last updated” date at the top of this page indicates when the Terms were last revised.

If you have any questions about these Terms, please contact us: