Recruitment Agencies
IT support for recruitment agencies London — ATS, VoIP and GDPR compliance
Recruitment agencies run on their ATS, their phones and their email. When any of those three fail, billings stop. Pacific Infotech Group has supported London recruitment agencies for over a decade — with ATS and CRM expertise, hosted IP telephony built for consultant desks and email security that accounts for the realities of the job.
ATS and CRM platforms we support
The three things that keep a recruitment agency running
ATS / CRM
The system of record
Every placement, every candidate, every client. Downtime is not a productivity inconvenience — it stops billing. We support and where necessary host your ATS so uptime is our problem, not yours.
VoIP & Telephony
The revenue tool
Consultants bill by the call. Hosted IP telephony with call recording, hunt groups and softphone support for hybrid workers — sized and configured for a desk full of recruiters.
Email & Security
The threat surface
Every unsolicited CV is a potential phishing vector. Advanced email protection, attachment sandboxing and link analysis — because recruiters open emails from strangers as a matter of routine.
Operational realities
What recruitment agencies actually need from IT support
Recruitment IT requirements are specific — phone-heavy, ATS-dependent, GDPR-exposed and email-vulnerable. Generic SMB IT support misses most of that.
Your ATS is the bloodstream — uptime is everything
A recruitment agency without its ATS is effectively closed. Bullhorn, Vincere, RDB and their equivalents hold every candidate profile, every live vacancy, every client relationship and every placement record the agency has ever made. When the ATS is slow, inaccessible or down, consultants cannot work. IT support for a recruitment agency starts with treating ATS availability as the highest-priority system on the estate — not a cloud application that can be blamed on the vendor.
Phone-heavy work demands proper VoIP
Recruitment consultants spend a significant portion of their working day on the phone — candidate calls, client calls, references, counteroffers. A poor telephony setup affects billings directly. Hosted IP telephony gives agencies call recording for compliance, hunt groups to ensure calls are answered, extension flexibility for hybrid workers and the ability to add lines instantly when a team grows. A basic broadband router with a SIP trunk is not a telephony infrastructure for a 20-consultant agency.
Candidate data is GDPR-regulated personal data
Every CV in your ATS, every candidate profile, every contact record is personal data under GDPR. Recruitment agencies are data controllers in respect of that data. The ICO has issued enforcement notices against agencies for inadequate retention policies, insecure storage and failure to honour subject access requests. Your IT setup — ATS configuration, backup retention, access controls and email archiving — must reflect those obligations, not just your privacy policy document.
Email security is a front-line threat
Recruitment agencies are among the most targeted organisations for phishing and business email compromise. The reason is straightforward: consultants routinely open unsolicited emails and attachments from unknown senders — it is part of the job. Malicious actors send fake CVs as a delivery mechanism for malware. Without layered email security (advanced threat protection, attachment sandboxing, link rewriting and staff awareness training), your consultants are opening the door multiple times a day.
Hybrid working — M365 and Teams as the operating system
Most recruitment agencies now work hybrid. Consultants work from home, from client sites, from regional offices. Microsoft 365 is the platform that holds all of it together — Teams for internal communication, SharePoint for shared documents, OneDrive for individual working files and Outlook for the volume of email a recruitment desk generates. Getting M365 configured correctly for a recruitment agency — permissions, Teams governance, email security, external sharing — is not the same as switching it on.
Scalable support from boutique to multi-site
A boutique agency with eight consultants and a growing agency with 80 across four offices have different IT requirements — but both need an IT partner who can scale with them rather than outgrow them. Pacific Infotech Group supports single-site agencies and multi-branch recruitment businesses across the UK, with infrastructure and support models that grow as the headcount does.
Our services for recruitment agencies
IT support for recruitment agencies — what we deliver
Managed support, hosted telephony, email security, M365 and backup — all configured for a recruitment desk, not a generic office.
Managed IT Support
Responsive managed support covering your ATS, CRM, M365 and full IT estate.
VoIP & Telephony
Hosted IP telephony built for consultants — call recording, hunt groups and remote working.
Cloud & Microsoft 365
M365 and Teams for hybrid recruitment teams — configured for collaboration and compliance.
Cyber Security
Email security, MFA and GDPR-aligned data protection for candidate and client records.
Disaster Recovery & Backup
Scalable offsite backup and tested disaster recovery to keep your ATS data safe.
IT Infrastructure & Networks
Network infrastructure for single-site and multi-branch agencies across the UK.
IT Consultancy & Strategy
IT strategy for growing agencies — from first office to multi-site national operation.
IT Gap Analysis
Free IT audit covering ATS uptime, email security, GDPR posture and telephony.
GDPR for recruiters
Every CV in your ATS is personal data
Recruitment agencies hold more personal data than almost any other SMB sector. Every candidate profile, every contact note, every reference — GDPR applies to all of it. The ICO has taken enforcement action against agencies for inadequate retention policies, insecure storage and failure to respond to subject access requests.
We evaluate your ATS configuration, access controls, backup retention policy and email archiving against GDPR requirements and implement what is missing — with documented evidence you can produce if asked.
ATS access controls
Role-based permissions on candidate data
Retention policies
Automated deletion after consent expires
Email archiving
Searchable audit trail for ICO requests
Subject access
Process and tooling for SAR responses
Start here
Free IT audit for your recruitment agency
A senior engineer reviews your ATS setup, telephony, email security posture and GDPR compliance. Whether you are a boutique desk or a multi-branch operation, the audit is free and the report is yours to keep.
Same-business-day response from a senior engineer.