Serviced Apartments
IT for serviced apartments — mid-stay operations without the overhead
Serviced apartments sit between hotels and residential. Guest expectations are high, on-site staff are few, and the IT has to work without anybody there to fix it manually. Pacific Infotech Group delivers the infrastructure, access control, Wi-Fi and managed support that makes that possible.
Operational realities
What serviced apartment operators actually need from IT
The IT demands of a serviced apartment property are distinct from both hotels and traditional residential — and generalist IT providers usually miss the difference.
Mid-stay residents, not overnight guests
Serviced apartment guests stay days to months — closer to a residential tenant than a hotel guest. They use the internet like residents (streaming, video calls, remote work), not like travellers checking emails. Wi-Fi needs to sustain that load without degrading, and it needs to hold up across a full stay, not just one night.
Unstaffed reception and self-service operations
Many serviced apartment operators run with minimal or no on-site reception. That shifts the IT burden: door access needs to work reliably without a concierge behind a desk, CCTV coverage of the lobby is a safety essential rather than a nice-to-have, and managed IT support has to be remote-first because there's nobody on site to reboot a router.
Key-card access and door entry systems
Electronic door access is the operational core of a serviced apartment — the equivalent of a hotel PMS. It needs to integrate with your booking platform, support keyless or mobile entry where required, and fail safely. When it goes wrong, guests are locked out. Your IT partner needs to understand access-control infrastructure, not just office Wi-Fi.
A PMS that may not be a hotel PMS
Some serviced apartment operators use hospitality PMS platforms (Opera, Mews, Apaleo). Others use apartment-specific property management software. A few use both. Your IT provider needs to understand the integrations required — particularly to payment, channel management and in-unit technology — regardless of which platform you're on.
Lighter compliance footprint — but still real
Serviced apartments typically have a simpler compliance picture than full hotels (no F&B, often fewer payment terminals). But GDPR obligations on guest data remain, and Cyber Essentials is increasingly expected by larger operators. Data security cannot be treated as an afterthought just because there's no front-desk team to enforce it.
Our services
IT for serviced apartments — what we deliver
Every service is scoped for serviced apartment operations — remote-first, minimal on-site intervention, built around the systems you actually use.
Wi-Fi Solutions→
High-density guest Wi-Fi sized for mid-stay residents, not just overnight guests.
CCTV Solutions→
IP CCTV for unstaffed lobbies, car parks, corridors and communal areas.
IPTV & PMS Solutions→
In-unit IPTV and PMS integration — Opera, Apaleo, Mews and apartment-specific platforms.
Managed IT Support→
Remote-first managed support that suits properties with minimal on-site staff.
VoIP & Telephony→
In-unit handsets and back-office telephone system — or a fully softphone setup.
Cyber Security→
GDPR and Cyber Essentials baseline — guest data protection without a full IT team.
IT Infrastructure & Networks→
Switching, cabling and network design for multi-floor and multi-building layouts.
Cloud & Microsoft 365→
Back-office M365 and cloud infrastructure for head office and on-site teams.
Disaster Recovery & Backup→
Backup and recovery for booking data, guest records and PMS configuration.
IT Gap Analysis→
Free audit of your IT estate against the demands of serviced apartment operations.
Vertical differences
Serviced apartments versus hotels and MDU
Serviced apartments borrow from both worlds — and the IT has to reflect that rather than defaulting to a hotel template or a residential one.
Serviced Apartments
Mid-stay, self-service, lean operations
- ✓Stays of days to months — Wi-Fi usage patterns closer to residential
- ✓Often unstaffed — door access and CCTV are load-bearing systems
- ✓Lighter compliance than full hotels — but GDPR obligations are identical
- ✓No F&B IT — no kitchen display, no restaurant POS complexity
- ✓PMS may be hospitality or apartment-specific — integration matters
Hotels
Short-stay, fully staffed, PMS-driven
- —Overnight stays — front desk staffed 24×7, more IT touchpoints
- —Full F&B IT: restaurant POS, kitchen display, bar systems
- —PCI-DSS scope heavier — more payment terminals, more card data
- —IPTV content delivery typically more complex (multi-channel live TV)
MDU / Co-living
Long-stay, resident-private, bandwidth-heavy
- —Residents stay months to years — per-unit private VLAN essential
- —1,000+ concurrent users on shared infrastructure — different scale
- —Smart-building integration (Salto, Yardi, MRI) is core, not optional
- —Resident helpdesk portal and self-service expected as standard
Serviced apartment clients
Operators we’ve worked with
From central London aparthotels to multi-site serviced apartment brands — a cross-section of the work we’ve delivered in this vertical.
SACO Serviced Apartments
Multi-site UK portfolio
Grosvenor House Suites
London luxury aparthotel
Start here
Free IT Gap Analysis for serviced apartments
A senior engineer reviews your current IT setup against the operational demands of your property. No sales pressure — just a gap report and a prioritised action list.
Same-business-day response from a senior hospitality engineer.