New Build Hotel IT Projects
New build hotel IT consultancy from concept design through to opening day.
IT, AV, Wi-Fi, security and infrastructure for new-build hotels and major refurbishments — planned at RIBA stage, coordinated across trades, delivered for opening day.
Why early planning matters
Hotels are not standard commercial buildings. Technology must be planned that way.
Modern hotels operate PMS platforms, IPTV ecosystems, guest Wi-Fi, payment systems, cloud collaboration, cyber-security tooling, CCTV, telephony, digital signage, smart-room systems and back-office infrastructure — all of which must work together from day one.
The guest only sees Wi-Fi working, IPTV functioning and check-in flowing smoothly. Underneath sits structured cabling, fibre backbone, core switching, VLAN architecture, PMS integration, AV infrastructure and operational technology — all of which must be planned long before opening day.
The earlier hospitality technology is planned properly, the smoother the project becomes operationally.
Guest experience
Connectivity, IPTV, room systems and conference AV that work reliably from soft-open.
Operational complexity
PMS, payments, telephony, security and back-office systems that integrate properly from day one.
Infrastructure beneath
Cabling, switching, comms rooms, risers and fibre that support everything above them for years.
Working across RIBA stages
Structured project delivery from concept through to handover.
We structure hospitality technology consultancy around the RIBA Plan of Work — providing clear deliverables, phased progression, budget visibility and structured stakeholder management.
Stage 2
Concept Design
Technology requirements defined, comms room sizing, riser strategy, initial infrastructure strategy and stakeholder alignment.
Stage 3
Detailed Design
Full IT, AV, Wi-Fi, security and telecoms design developed. Coordination with architects, MEP consultants and interior designers.
Stage 4
Tender & Procurement
RFP preparation, tender documentation, technical specifications, contractor evaluation and procurement support.
Stage 5
Construction & Implementation
Site coordination, contractor oversight, installation management, system testing and commissioning.
Stage 6
Handover & Operational Transition
Documentation, staff training, supplier coordination, post-go-live support and operational readiness for opening day.
What we cover
IT, AV, Wi-Fi and security across the full hospitality project.
IT infrastructure
Structured cabling, fibre backbone, comms-room planning, core switching, VLAN architecture, WAN design, failover internet, telephony, server infrastructure, cloud integration and DR strategy — designed for guest density, conference traffic, IPTV and PMS dependency.
Hospitality Wi-Fi & guest connectivity
High-density Wi-Fi, guest authentication, landing pages, VLAN architecture, conference wireless, MDU-style private segmentation, outdoor coverage and operational wireless planning — because poor connectivity quickly damages guest experience and reputation.
AV & guest-experience systems
IPTV, MATV, digital signage, conference AV, background music, meeting-room technology, wireless presentation, video conferencing and hospitality-grade displays — coordinated with operational workflow, aesthetics, acoustics and interior-design requirements.
Security consultancy
CCTV strategy, access control, comms-room security, perimeter planning, security integration, guest-area protection, staff-access management and cyber-security alignment — including alignment with Martyn's Law requirements where applicable.
Cross-trade coordination
Poor coordination between trades is the biggest cause of hospitality project overruns.
Hospitality technology affects electrical design, MEP, joinery, lighting, architecture, interior design, comms rooms, risers and operational spaces. It cannot be designed in isolation.
We coordinate closely with architects, MEP consultants, interior designers, electrical contractors, fit-out teams, AV vendors and operational stakeholders throughout the project — preventing redesign costs, missing infrastructure and expensive late-stage changes.
Procurement & tendering
Technology decisions made on operational fit, not upfront cost.
Hospitality technology projects involve multiple vendors and contractors operating simultaneously. We assist with RFP preparation, tender documentation, bill-of-material reviews, technical evaluation, contractor comparison and implementation oversight.
RFP & tender documentation
Technical specifications written for operational fit, not just lowest cost.
Contractor evaluation
Independent technical assessment of proposals and contractor comparisons.
Implementation oversight
Site coordination and quality control during deployment.
Brand standards compliance
Procurement aligned with operator and brand technology requirements.
Common project patterns
The hospitality project problems we most commonly help solve.
Most expensive hospitality technology problems begin during planning rather than deployment.
Technology considered too late in the design phase
Insufficient comms-room space and no cooling provision
Inadequate riser planning across the building
Guest Wi-Fi capacity severely underestimated
AV coordination missing from architectural planning
No future expansion allowance built into infrastructure
Poor vendor coordination between trades
Brand standards misunderstood or misapplied
Inconsistent cabling standards across the build
Security systems planned in isolation from IT
Conference technology overlooked until fit-out
Operational workflows not considered during design
Why businesses work with us
Hospitality-specific expertise
We understand guest expectations, operational flow, conference environments, PMS dependency, occupancy pressure and hospitality operating realities — not just technology itself.
RIBA-stage project structure
Comfortable working across phased delivery aligned with RIBA frameworks, structured construction processes and multi-disciplinary project teams.
Multi-disciplinary approach
IT, AV, security, infrastructure, telecoms and cloud — combined into one coordinated consultancy approach rather than siloed workstreams.
Practical implementation focus
Technology must work operationally, remain supportable, scale properly, integrate cleanly and survive real hospitality usage patterns. That realism shapes every recommendation.
Key benefits
Better project planning
Technology integrated into the building properly from the beginning, not retrofitted later.
Reduced project risk
Early coordination reduces costly redesigns, missing infrastructure and deployment problems.
Improved guest experience
Stable connectivity and integrated systems improve service quality from opening day.
Long-term scalability
Infrastructure designed with future growth and operational change in mind.
Stronger vendor coordination
Multiple technology vendors operating within one coordinated framework rather than independently.
Project references
Delivered across 5-star hotels, luxury resorts, boutique properties and mixed-use hospitality developments.
New-build hospitality projects are strategic and tightly networked. Pre-opening properties almost always operate under confidentiality, and developers, operators and brand teams talk constantly across the industry. We respect that.
We have delivered hospitality technology consultancy across 5-star hotels, luxury resorts, boutique properties, branded operator developments and mixed-use schemes throughout the UK, EU and Middle East — covering IT, AV, security, infrastructure and operational technology. Specific project references, scope summaries and reference contacts are shared privately once the conversation has reached the right stage.
Get in touch to discuss your projectFAQ
New build hotel IT consultancy — questions we get asked.
No. We support branded hotels, boutique properties, independent luxury hotels, co-living developments, serviced apartments and mixed-use hospitality projects — at any scale.
Yes. We regularly work within Marriott, Hilton, IHG, Accor, Hyatt and other operator technology standards where required. We are also experienced developing bespoke frameworks for independent and boutique operators.
Yes. We assist with RFPs, tendering, technical specifications, contractor evaluation and procurement coordination — ensuring decisions are made on operational fit and long-term value rather than purely upfront cost.
Yes. Our consultancy regularly spans IT, AV, security, telecoms, cloud and operational hospitality systems — providing a single coordinated view across the technology workstreams.
Yes. We can remain involved during construction, deployment, testing, training and operational handover phases — not just the early design and planning stages.
Ideally during early design, before major architectural and MEP decisions become fixed. The later technology consultancy enters a project, the more constrained and expensive the options become.
Planning a new-build hotel, major refurbishment or hospitality development?
A senior hospitality consultant can discuss your technology planning, infrastructure strategy, Wi-Fi and AV requirements, RIBA-stage involvement and operational readiness — no obligation, no generic consultancy jargon.
Book a free Gap Analysis →