Hotels
IT support for hotels UK — built for 24×7 guest-facing operations
From boutique 5-star independents to large managed hotel groups, Pacific Infotech Group designs, deploys and supports the full hotel IT stack — PMS, Wi-Fi, IPTV, VoIP, CCTV, cyber security and cloud. No IT downtime is invisible in a hotel. We make sure you don’t have any.
Operational realities
What hotel operators actually need from IT support
Hotels are not offices. The IT demands of a 200-room property running at 90% occupancy are closer to a small hospital than a standard business.
Always-on operations
A hotel runs 24 hours a day, 365 days a year. Check-in doesn't stop at 6pm; the breakfast POS doesn't close on weekends. Every hour of unplanned downtime is visible to guests and reviewable on TripAdvisor. IT support for hotels has to match those hours.
Multiple interconnected systems
A typical hotel IT footprint includes a PMS, IPTV, guest Wi-Fi, in-room VoIP, back-office switching, CCTV, payment terminals and cloud back-office. These systems integrate — a PMS outage is also an IPTV outage if your in-room billing is connected. You need an IT partner who understands all of them.
PCI-DSS and GDPR compliance
Hotels take card payments, store guest data, and often hold long-term loyalty profiles. That means PCI-DSS scope on your payment network and GDPR obligations on guest records. Many hotels also hold Cyber Essentials certification as a baseline. Your IT partner needs to know where the compliance lines are.
Guest-facing reliability, not just back-office
Wi-Fi is the most reviewed amenity in UK hotels after room cleanliness. IPTV that buffers or drops channels generates front-desk calls. A phone system that routes badly loses you bookings. The guest sees your IT whether they know it or not.
Contractors, construction and refurbishments
Hotels refurbish. New builds happen. Franchise flags change. Each creates a project with cabling, infrastructure and system integration on a deadline tied to an opening date. You need IT support that can move when the project moves.
Our services for hotels
IT support for hotels UK — the full service stack
Every service below is delivered by engineers who understand hotel operations — not generalist IT staff who have never been inside a hotel back-of-house.
Hotel Managed IT Support→
24×7 helpdesk and infrastructure cover so front-desk failures don't reach guests.
Hotel Wi-Fi Solutions→
High-density guest Wi-Fi that stays fast during full occupancy.
Hotel IPTV & PMS Solutions→
In-room IPTV and PMS integration — Opera, Apaleo, Mews, Protel.
Hotel VoIP & Telephony→
Modern in-room telephony and back-office PBX replacement.
Hotel CCTV Solutions→
IP CCTV across public areas, car parks, back-of-house and perimeter.
Hotel Cyber Security→
PCI-DSS, GDPR and Cyber Essentials compliance with real threat monitoring.
Hotel IT Infrastructure→
Core switching, structured cabling and server-room design built for 24×7.
Hotel Cloud & Microsoft 365→
Back-office cloud, M365 deployment and identity management for hotel teams.
Hotel Disaster Recovery→
Tested backup and recovery for PMS data, reservations and guest records.
Hotel IT Gap Analysis→
Free audit of your IT estate against hospitality best practice.
Hotel AI Solutions→
Operational AI — check-in automation, revenue optimisation, staff tools.
New Build Hotel IT→
End-to-end IT from RIBA Stage 2 through opening night.
Vertical differences
Hotels are not MDU or co-living — and the IT is different
We operate across all hospitality and residential verticals. The differences matter more than most IT companies admit.
Hotels
Transient, guest-facing, PMS-driven
- ✓Guests stay 1–7 nights — no per-room private VLAN required
- ✓PMS is the operational core — everything else integrates to it
- ✓PCI-DSS scope from payment terminals is unavoidable
- ✓F&B IT (POS, kitchen display) adds complexity MDU doesn’t have
- ✓24×7 front-desk support requirement is non-negotiable
MDU / BTR
Long-stay, resident-private, bandwidth-heavy
- —Residents stay months or years — private per-unit VLAN essential
- —1,000+ concurrent users on a single fibre tail demands different design
- —No PMS — resident-facing portal and smart-building integration instead
- —No F&B, no front-desk telephony, lighter compliance footprint
Co-living
Hybrid — hospitality amenities, residential tenure
- —Short-to-mid stays (weeks to months) — somewhere between hotel and MDU
- —Wi-Fi must handle both private VLAN rooms and lobby hotel-density zones
- —Community apps, smart-building integration heavier than pure hotels
- —Often no PMS — property-management software designed for apartments
Hotel clients
Hotels we’ve worked with
From Knightsbridge 5-star to regional IPTV deployments — a cross-section of the hotel IT work we’ve delivered.
Jumeirah Carlton Tower
5★ Knightsbridge, London
Stoke Park
Country club estate, Buckinghamshire
St Ermin's Hotel
Marriott Autograph Collection, Westminster
Dunalastair Hotel Suites
Luxury boutique, Perthshire, Scotland
Adagio City Aparthotels
Multi-site UK portfolio
160-room Liverpool property
Full IPTV system deployment
Start here
Free Hotel IT Gap Analysis
A senior hospitality engineer reviews your current IT estate against the demands of your property type, size and operation. No sales pitch — just a gap report and a prioritised action list.
Same-business-day response from a senior hospitality engineer.